Hello i wish ask about waranty and repair in EU. I guess you ship from China, so if i need waranty repair, i will need ship device back to China ?
Are you considering ship from EU or open repair center in EU or cooperate with any partners here ?? I know lots of Chinese companies have partners in germany, which made lots of purchases a lots of easiest..
Hi, we currently ship from China. If your device needs repair, you do not need to send it back to China.
Please rest assured that we will provide full technical support and after-sales service.
Thank you for your suggestion! In the future, we will also look for local partners to make purchasing and support for Photonicat more convenient overseas.
hi, thanks for reply, may i ask, where will be my device repaired if i dont need ship it back to China ? Like i dont mind ship it over EU for repair, but shiping it back to China will cost me like half of new device…
honestly, waranty repair or after-sale service is my BIGGEST concern, especialy with expensive device, i have lots of devices, minipc etc from China, aliexpres, kickstarter, and some come plain dead straight from seller, and 1/3 were dead like in 1 year, so i am kinda carefully with devices, which i cant return or repair somewhere near…
Hi, we completely understand your concern. Shipping a device all the way back to China for repair can be expensive, so for products sold internationally, we generally do not require customers to send the device back to China for repair.
If you experience any issue with your Photonicat, our first step will be to provide you with remote technical support and work with you to diagnose and resolve the problem. So far, the issues we have encountered with Photonicat devices have been solvable through technical support. Every unit is also strictly tested before shipment to minimize the possibility of receiving a defective device.
If the device you receive has a hardware or technical problem that cannot be resolved through our support, we will arrange a replacement Photonicat device for you rather than requiring you to pay the high cost of shipping it back to China for repair.
So please don't worry. Although our products are shipped from China, we also provide full international after-sales and warranty support to our overseas customers. We understand that after-sales service is especially important for a relatively expensive device, and we want our international customers to be able to purchase and use Photonicat with confidence.
ok, thanks for reply
